We operate from Central London, UK. No brick and mortor for the moment. Just an online store!
Yes, we pride ourselves in only offering brand new officially licensed merchandise for sale. No bootlegs!
Back Order items are products that are temporarily out of stock in our store, but we're able to acquire more from our distributor.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you've ordered a backorder item from us, we'll order it from our distributor, which should take 1-2 weeks to arrive. Once we've received the item, it will be shipped out to you immediately with your tracking number.
Yes, we offer tracked shipping as standard. Shortly after your order is shipped from our store, you will receive a courier shipping notification, which will contain a link to your tracking information.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
UK and EU member state customers do not need to pay customs charges. We deal with all of the charges for you, so there are no hidden costs upon your order arrival. Customers from countries outside the EU or those, not full EU members will be responsible for paying any applicable customs fees.
You have 30 days after dispatch to return an item for an exchange or refund. The item must be still fully packaged and no seals are broken. You must send us an email within 30 days of your shipping date in order for us to accept and process a return.