🔁 RETURNS & REFUNDS POLICY

We accept returns on eligible in-stock items within 14 days of delivery.

Items must be unused, unopened, and in original packaging in resellable condition.

How to Request a Return

Contact us with your order number and reason for return before sending anything back. Unauthorised returns may be refused.

Return Shipping Costs

Return shipping costs are the customer’s responsibility.

We recommend using a tracked return service.

Refund Processing

Refunds are processed after returned items are received and inspected. Please allow several business days for processing plus your payment provider’s clearing time.

Original shipping costs are non-refundable unless the item was faulty or incorrect.

Non-Returnable Items

The following are generally non-returnable unless faulty:

• Preorder items

• Special order items

• Opened items

• Items with broken seals

• Used items

Damaged Items

If your item arrives damaged, contact us within 48 hours with clear photos of:

• outer packaging

• inner packaging

• product damage

We will review and resolve as quickly as possible.

Reward Points & Refunds

Reward points earned from cancelled or refunded orders are reversed. If points from that order have already been redeemed, the equivalent value may be deducted from the refund.